HETAS stands for the Heating Equipment Testing and Approval Scheme. It is the official, non-profit organisation recognised by the UK government to approve biomass and solid fuel heating appliances, fuels, and services

Why use a HETAS Approved Servicing Technician?

• You can be safe in the knowledge that they have been trained and assessed to carry out compliant work.
• They have direct access to our dedicated Technical Helpline, who are on hand to help with any questions that may arise.
• The ability to provide documentation following a successful service.

We do recommend that you have the appliance serviced at least once annually, but this can vary depending on what you’re burning. It is always best to check your appliance manufacturer’s instructions and adhere to their suggested timeframes. 

If you should ever sell your property or look to obtain home insurance, some providers will want to see a record of maintenance works. You can ask your HETAS Technician to provide this following your service.

It is best practice to regularly clean out your appliance of ash, cleaning the glass and checking that all the appliance controls are working smoothly. 

Your HETAS Approved Servicing Technician will check over all aspects of your installation including things such as door rope seals, air intake and Carbon Monoxide alarms.  

Each appliance is different, so it is always worth checking your manufacturer’s operating manual for servicing in-depth guidance.